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We are committed to providing a high-quality service to all of our customers. However, we understand that occasionally things can go wrong. If you wish to make a complaint you can do this by writing to us at 51 Bracken Rd, Sandyford Business Park D18 CV48, Dublin, by telephoning our Customer Services team on 01 482 5885 or by e-mailing us at info@ecosolution.ie. In addition, please note that disputes may be submitted for online resolution to the Online Dispute Resolution platform, via the following link: http://ec.europa.eu/consumers/odr/.